Job

Junior Network Support Administrator

Alpharetta, GA


4+ Month Contract

Alpharetta, GA

 

The Junior Network Support Administrator will be responsible for providing excellent customer service and telecom related support to internal customers. This position requires a person that is dependable and works with a high level of integrity.

 

Responsibilities:

·         Monitor call flows.

·         Provide customer/technical support via phone, email, and in-person.

·         Monitor performance of production systems.

·         Troubleshoot VOIP systems.

·         Respond in a timely manner to end users needs and concerns.

 

Requirements:

·         2-3 years of experience as a Network Support Administrator.

·         Hands-on experience with Cisco Call Manager.

·         Experience supporting and troubleshooting telecom related network issues.

·         Technical training, Bachelor’s degree, and/or Associates degree.

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