This position can be in-office in NYC or remote work-from-home. Remote U.S. candidates are encouraged to apply.
We help serious bloggers make more money with the ads on their site by acting as their trusted expert guide in the wild-west like world of online advertising. This means helping them figure out which ad placements to use, how to develop an ad strategy, and then actually installing that strategy for them. Through our work, we help the best creators and contributors on the web, people who have a passion for their craft (cooking, decorating, parenting, finance, investing) get to write about their passion and be paid to live their dream. We help bloggers leave their full-time jobs and stay home with their kids. We support the people who are creating the internet!
As a Wordpress Customer Support Specialist you’re the kind of person who is passionate about helping people. It shapes your worldview. Perhaps you’re already active in helping people online through the WordPress.com or WordPress.org forums, or contribute to other online communities like GitHub, StackOverflow, StudioPress, etc.
We are looking for people with the right mix of compassion, writing skills, and technical knowledge to connect with creative publishers and get the job done for them. We do this through listening to their needs, understanding their goals, and then guiding them to the best outcome through the use of the advertising strategies we have mastered over time. We’re looking for fast-learning, creative, technically minded team members with a heart to serve the best content creators on the web.
Day in the Life:
Providing first class telephone and email support to blogger customers who are reach out with an issue that they need a solution for. You will be their expert in all things advertisement placement and thoughtfully listen to their concerns while creating a solution that will not just make them happy, but exceed their expectations. Their expectations will always be that their blog is earning them the revenue stream that it is capable of and that we as a company committed to. You will receive inbound calls, make outbound calls in efforts to follow up and seek out solutions as well as send email responses that need to be complete and concise.
NOTE: This is not a creative role in the sense of designing Wordpress sites. Our clients are already experts in designing their sites or have a team that does that for them.
You’ll do well if you have:
Please No C2C Applicants. This is a W-2 Perm Placement Position. Sponsorship is Not Available.